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Friday, 03 December 2010 21:19
General, and now under consideration by the General Assembly, aims to substantially improve the United Nations Secretariat’s information and communications technology (ICT) operation and services, while taking critical steps to achieve efficiency gains in years to come.The win-win opportunity – not only to gain substantial efficiency and service improvements but also to do so in a way that lowers the curve of projected budget growth in the future – was revealed by an unprecedented new study of the Secretariat’s ICT capacities, completed earlier this year.For the first time ever, the “ICT Structural Review” – undertaken by the Office of Information and Communications Technology (OICT) as part of the Secretariat’s overall ICT Strategy – took inventory of all the ICT staffing, systems and other capacities that exist throughout the Secretariat’s departments, offices and field missions worldwide. It found an immense diversity of separate ICT environments, revealing the opportunity to take steps that would create a more unified environment and obtain major improvements in ICT service, manageability, impact and effectiveness.Many valuable benefits would become possible upon the establishment of a more uniform, cohesive, standardized ICT environment across the Secretariat, including:- Better ICT services and tools for the Secretariat’s substantive programmes and missions around the world;
- A 24/7 global service desk interface (comprised of locations across the globe);
- The capacity to take advantage of economies of scale;
- Smaller-footprint data centres;
- The ability to leverage technology and automation across the entire Secretariat;
- A shift toward higher-value, higher-impact work by ICT staff, yielding better service and support to substantive programmes.
The plan to achieve these results would consist of four proposed projects for 2011-2015:Globalize Service Desk. Create a unified service desk interface, comprised of locations across the globe, to provide a single point of contact available 24/7 with multilingual service. This initiative will not only greatly improve the quality of service but also provide significant cost reduction opportunities.Streamling Data Centres. Improver server and storage management to increase the quality and responsiveness of services, and correspondingly decrease the infrastruction footprint and reduce costs.Rationalize ICT Organization. Rationalize the ICT organizational structure across the Secretariat to improve ICT personnel planning, effectiveness and productivity; and to create better growth opportunities for ICT staff, by implementing an improved ICT staffing model developed in collaboration between OHRM and OICT.Strengthen OICT: Strengthen OICT’s capacity to oversee and guide strategic ICT activities, reduce fragmentation and enable increased ICT innovation across the organization and broader utilization of enterprise-wide solutions.These proposed projects and the funding would be needed to launch them are currently under review by the General Assembly.Sources by OICT
The win-win opportunity – not only to gain substantial efficiency and service improvements but also to do so in a way that lowers the curve of projected budget growth in the future – was revealed by an unprecedented new study of the Secretariat’s ICT capacities, completed earlier this year.
For the first time ever, the “ICT Structural Review” – undertaken by the Office of Information and Communications Technology (OICT) as part of the Secretariat’s overall ICT Strategy – took inventory of all the ICT staffing, systems and other capacities that exist throughout the Secretariat’s departments, offices and field missions worldwide. It found an immense diversity of separate ICT environments, revealing the opportunity to take steps that would create a more unified environment and obtain major improvements in ICT service, manageability, impact and effectiveness.
Many valuable benefits would become possible upon the establishment of a more uniform, cohesive, standardized ICT environment across the Secretariat, including:
- Better ICT services and tools for the Secretariat’s substantive programmes and missions around the world;
- A 24/7 global service desk interface (comprised of locations across the globe);
- The capacity to take advantage of economies of scale;
- Smaller-footprint data centres;
- The ability to leverage technology and automation across the entire Secretariat;
- A shift toward higher-value, higher-impact work by ICT staff, yielding better service and support to substantive programmes.
The plan to achieve these results would consist of four proposed projects for 2011-2015:
Globalize Service Desk. Create a unified service desk interface, comprised of locations across the globe, to provide a single point of contact available 24/7 with multilingual service. This initiative will not only greatly improve the quality of service but also provide significant cost reduction opportunities.
Streamling Data Centres. Improver server and storage management to increase the quality and responsiveness of services, and correspondingly decrease the infrastruction footprint and reduce costs.
Rationalize ICT Organization. Rationalize the ICT organizational structure across the Secretariat to improve ICT personnel planning, effectiveness and productivity; and to create better growth opportunities for ICT staff, by implementing an improved ICT staffing model developed in collaboration between OHRM and OICT.
Strengthen OICT: Strengthen OICT’s capacity to oversee and guide strategic ICT activities, reduce fragmentation and enable increased ICT innovation across the organization and broader utilization of enterprise-wide solutions.
These proposed projects and the funding would be needed to launch them are currently under review by the General Assembly.
Sources by OICT
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